There have been some issues with our magnetic cutting plates that was recently released to assist in die cutting with our cutting and embossing machine. Stampin” Up released this notice.
“As you may know, we’ve been eagerly anticipating the relaunch of the Magnetic Cutting Plate for some time. After redesigning and rigorously testing the plate, we felt that we had a successful model for a relaunch of the product. Unfortunately, we’re now finding that with mass production, a defect in the manufacturing process is causing the plate layers to separate after use. This is not an issue we’ve experienced in the past and we are currently working with our manufacturer to determine its cause.
After extensive additional testing (and fair amount of heartbreak), we’ve determined that the relaunched Magnetic Cutting Plate does not meet the standard of quality that we expect for our products. As a result, we have made the decision to turn this item off (effective immediately) for the foreseeable future. Additionally, we will be putting the development of our Mini Magnetic Cutting Plate on hold.
We stand by our offering of the highest quality products, so if you or your customers purchased the Magnetic Cutting Plate (item 161128), you will be issued a refund within 45 days, regardless of whether you’ve encountered issues with the product. If you ordered the Magnetic Cutting Plate but have not received it yet, you will still receive the product as well as a refund. Please do not contact Demonstrator Support for your refund, as it will be automatically issued to your original form of payment. If you paid for any orders on behalf of your customers, you are responsible for reimbursing those customers.
We share in your disappointment and frustration. Please do not try to repair or alter defective plates, as they may damage the machine. If you would like to improve the alignment of your open dies and stamps without a Magnetic Cutting Plate, you can use temporary adhesives such as washi tape, masking tape, or Post-it Notes to secure your die and paper together before running them through the machine.
Thank you for your understanding and we apologize for any inconvenience this may have caused.”
I applaud Stampin” Up as they take full responsibility for their product. Not only is it reassuring that the company stands behind their but they make it right when a item is less than great.
